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So, clearly, Microsoft’s transcription services AI has something going for it.

A two-person process resulted in an error rate of 5.9% and 11.3% while Microsoft marginally beat their score with 5.9% and 11.1% error rates. In the case of Microsoft, it hired a third-party service to transcribe a piece of audio. It sure sounds like a break-through announcement but we’ve become used to big promises like this from Google and its tech rivals – most of which, it’s fair to say, fall short of expectation. Late last year, Microsoft made the bold claim that its transcription services AI is now better than human professionals. The end for traditional transcription services? Microsoft already claims its own transcription services technology is better than humans – so could artificial intelligence be ready to replace traditional transcription services? So what about transcription services, though? All a machine needs to do is recognise and replicate the speech of human beings (in the same language), even if it doesn’t fully understand it. Yet, even the best technology we have today is nowhere near advanced enough to understand human speech to the degree necessary to accurately capture the same meaning in another language. Transcription services are a prime example, where technology aims to better human ability with translation and other complex tasks. Almost every industry you could think of is asking itself what the future will look like as artificial intelligence (AI) and its related technologies mature.